TERMS AND CONDITIONS
1. Introduction. Welcome to John Gray’s Mars Venus LLC and John Gray Publications, Inc. (hereinafter “Mars Venus”,” “Our,” or “We”). This Agreement sets forth the legal terms and conditions for your use of Our website, www.marsvenus.com (“Website”) and for your online purchase of any of Our products or services. Please save a copy of these Website Terms and Conditions (“Agreement”) for your own personal records.
2. Modification. We reserve the right to amend or modify this Agreement or to change or discontinue any of the products and services provided on the Website. By continuing to use the Website or by purchasing any of Our products or services after any amendment, modification or change, you agree to be bound by such amendments, modifications, and changes. Therefore, please carefully review this Agreement on a regular basis to maintain awareness of all amendments, modifications and changes.
3. Eligibility. You represent that you are at least 18 years old.
4. Term. The term of this Agreement begins when you first use the Website. At any time and in Our sole discretion, We may terminate your right to use the Website without warning. This Agreement remains in full force after any termination of this Agreement.
5. Ownership and Copyright Restrictions. The Website is owned and operated by Mars Venus. The Website, including, but not limited to, any and all software, content, text, photographs, images, graphics, video, audio, hypermedia items, and the compilation as a whole (collectively “Content”), is copyrighted by Mars Venus under U.S. copyright and other applicable laws. You also must abide by all additional copyright notices or restrictions contained in this Website or elsewhere. You may not delete any author attributions or legal or proprietary notices on this Website or elsewhere.
6. Access and Use. Mars Venus grants you a limited, revocable, and non-exclusive right and license to access and make personal use of the Content and the Website provided that you (i) do not infringe on the Website by copying or distributing any part of the Website or its Content without Our prior written consent, which may be withheld in Our sole discretion; (ii) do not modify, change, alter, or in any way transform any part of the Website or its Content; and (iii) always comply with this Agreement regarding the use of the Website or its Content. No part of the Website or its Content may be reproduced, duplicated, copied, sold, resold, visited, or exploited for any commercial purpose without the express written consent of Mars Venus, which may be withheld in Our sole discretion. Any unauthorized or illegal use of the Website or its Content including, but not limited to, collecting names, emails, addresses, and other personal information to send unsolicited email is strictly prohibited and terminates the right and license granted hereinabove. We may take legal action for any violation of this Agreement.
7. Trademarks. All Content, product names, trademarks, service marks and logos on this Website are wholly owned or validly licensed by Mars Venus and John Gray Publications, Inc. Trademarks, service marks and logos owned by third parties remain the property of such third parties.
8. Accuracy of Information. We attempt to be as accurate as possible when describing our products on the Website; however, to the extent permitted by applicable law, We do not warrant that the product descriptions, prices, colors, or other Content available on the Website are accurate, complete, reliable, current, or error-free.
9. Customer Orders and Order Acknowledgment Policy. Please note that your order will become a legally binding contract entered in between us upon dispatch of your order. Your receipt of any form of order confirmation does not signify Our acceptance of your order, nor does it constitute confirmation of Our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order and without prior notice to or consent from you, to supply less than the quantity you ordered of any item. The contract between you and Mars Venus will be completed on the dispatch of the products or services, including subscription services, ordered unless We do not accept your order or you have cancelled it in accordance with our Return Policy. We reserve the right to reject any offer to purchase by you at any time and in Our sole discretion.
10. Cancellation Policy. Upon submission of your order, We may immediately prepare all stock items for delivery. You can cancel your order at any stage until shipment, unless it is a custom order. If it is a custom order, you may still cancel at any stage until shipment, but you will be responsible for any and all costs incurred by Mars Venus. If you would like to request cancellation of an order, please contact us as soon as possible.
11. Pricing. We cannot confirm or guarantee the price of a product or service until you place an order. We do not, however, charge your credit card until after your order has entered the shipping process. Despite Our best efforts, a product or service may be mispriced. If the correct price is higher than our stated price, We may, at Our sole discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products and services sold and shipped by Mars Venus. You must pay all fees associated with the products or services purchased on the Website in a timely manner and with a valid payment method, described below.
12. Rewards Program. The Rewards Program allows you to receive certain rewards (“Rewards”) at MarsVenus.com that may not be identified to you in advance. You will earn points according to a tiered-based Rewards Program as described here. To become a member (“Member”) in the Rewards Program, you must use a valid e-mail address and register for the Rewards Program by following the link on our website. Certain features or services offered on or through our website may require you to complete a registration process and/or set up an account or log in. In connection therewith, you agree to (i) provide true, accurate, current and complete information about yourself, and (ii) maintain and promptly update your information to keep it true, accurate, current and complete. You are entirely responsible for maintaining the confidentiality of the information you hold for your login, including your password. You agree to notify MarsVenus immediately of any unauthorized use of your login, or any other breach of security. You may be held liable for losses incurred by MarsVenus or any other user or visitor due to someone else using your login as a result of your failure to keep your login information secure and confidential. You may have only one (1) Rewards Program account. You may not use anyone else’s account or login information. MarsVenus shall not be liable for any loss or damage arising from your failure to comply with these Program Terms.
13. Payment Terms. We accept the following credit cards: Visa, MasterCard, American Express and Discover. You represent that the credit card you use to purchase products and services on the Website belongs to you and it is within your authority to make charges on the credit card. Please be sure to provide your exact billing address and telephone number—the address and telephone number your credit card company has on file for you. Incorrect information will cause a delay in processing your order, for which We are not liable. You authorize us to charge you for any products or services purchased on the Website using your credit card. The credit card will be automatically billed when there is a balance due and this may occur within the same business day as the purchase. All currency references are in U.S. dollars. If a purchase has been declined due to issues with the underlying credit card, please ensure that the data is correct and resubmit it. If the issuer of your payment card refuses to authorize payment to Mars Venus, We will not be liable for any delay or non-delivery. Your goods will be dispatched only when We receive confirmed and cleared payment. Please allow sufficient time for your payment to clear. If your payment method fails or your account is past due, We may collect fees owed by using other collection mechanisms including, but not limited to, charging other payment methods on file with us, or retaining collection agencies and legal counsel.
14. International Orders. While Mars Venus may choose to accept orders for the purchase of its products from non-residents of the United States, the acceptance of such orders and the sale of such products will only be based on the following conditions:
You agree that the purchase of any Mars Venus products by you, as a non-resident of the United States, shall be (a) ex works Mars Venus’s facilities in the U.S. with all title risk and loss in the products passing to you in the U.S. and (b) for your own personal use only and not for further resale or distribution in any manner;
You hereby expressly authorize and direct Mars Venus to load and ship the purchased products to you to your designated ship to destination, and to contract on your behalf with a common carrier or courier company for that purpose;
You are the principal importer of record, responsible for ensuring any products can be lawfully imported into your country and will undertake responsibility for any and all applicable taxes, shipping, customs clearance, duties and import requirements from Mars Venus’s facilities in the U.S. to your foreign ship-to destination; and
The United Nations Convention on the International Sale of Goods shall not apply to any purchase or sale, and Mars Venus expressly opts out of such application.
For products shipped outside the United States, please note that some Mars Venus items, including without limitation, directions of use, allergen warnings, label copy, content, manuals, instructions and safety warnings may not be localized in destination country languages; and the products and accompanying materials may not be formulated in accordance with destination country standards, specifications, and labeling requirements. In those cases, you expressly accept those Mars Venus in the English language and as they are sold in the United States.
15. Encryption Disclaimer: The Website uses encryption technology to protect information from access by unauthorized third parties. We do not, however, represent or guarantee that the encryption technology will operate as intended or that a third party will not be able to access such information. If you have any concerns about sending such information over the Internet, you should use an alternative means of payment. By sending any information over the Internet, in connection with your use of the Website, you agree that We will not have any liability if the applicable encryption technology fails to protect your information.
16. Shipping. All products and services purchased on the Website are made pursuant to a shipment contract, meaning that the risk of loss and the title for such items pass to you upon Our delivery to a common carrier. Cost of shipping is in addition to the purchase price and must be paid according to the payment terms listed in Section 13.
17. Return Policy. We will accept a product return within 30 days of your order if at least half of the product is still unused. Empty containers do not qualify for refunds. Please do not use all or most of the product and then request a refund. We do not accept product returns more than 30 days after the order date.
Please send back the unused product with a copy of your invoice to this address:
C/O Brand Warehouse
830 National Dr, Suite 120
Sacramento, CA 95834
Please include your name, address, daytime phone number and a reason for the return. There is no need to include your credit card information. You are responsible for any shipping costs associated with returning the unused product.
We are unable to refund you for John Gray & Mars Venus products that you have purchased from other websites, retailers or companies.
19. Anti-Spam Policy. We abide by all state and federal laws with respect to sending of unsolicited bulk e-mail (spam), including the CAN-SPAM Act. If you or anyone you know is “Spammed” by someone who is selling or describing Our products, services, or the Website please contact us promptly [email protected] so We make take appropriate action.
20. Health Information and Product Disclaimer.
The products and information contained in this Website, including ideas, suggestions, techniques, and other materials, is educational in nature and is provided only as general information regarding health, happiness, and improved quality of relationships and is not medical or psychological advice. Although the information and protocols referred to throughout this Website appear to have promising physical and mental benefits, they have not been evaluated by the FDA. yet to be fully researched by academic, medical, and psychological communities and therefore, are considered experimental. These protocols may be considered “self-regulated” or “alternative” or “complementary” to the healing arts that are licensed in the United States. Our dietary supplements are not intended to diagnose, treat, cure or prevent any disease or medical condition. Individual results may vary. Transmission of the information on this Website is not intended to create, and receipt does not constitute any type of professional relationship between you and Mars Venus, John Gray, or any other party and should not be relied upon as medical, psychological, coaching, or other professional advice of any kind or nature.
Mars Venus urges you to seek the advice of a qualified professional for any health concern lasting more than two weeks and to share with your provider any information pertaining to your health and wellbeing, including the use of supplemental nutrition. Although we have experience in relationships and in the healing arts, we are not physicians, psychologists or other licensed health care providers and only offer services in an informational capacity. Any information in this website is not intended to be used to diagnose, cure, treat, or prevent any medical problem or psychological disorder and are not intended as a substitute for seeking professional health care advice. We strongly advise that you seek professional advice as appropriate before making any health decision. Nothing in the website constitutes a warranty, guarantee, or prediction regarding the outcome of an individual using any of the protocols for any particular issue. While the website’s content is provided in good faith, the accuracy, validity, effectiveness, completeness, or usefulness of any information therein, as with any publication, cannot be guaranteed. Mars Venus accepts no responsibility or liability whatsoever for the use or misuse of the information contained on this website.
21. DISCLAIMER. YOU EXPRESSLY AGREE THAT YOUR USE OF MARS VENUS PRODUCTS, SERVICES AND THIS WEBSITE IS AT YOUR SOLE RISK. MARS VENUS, ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, COMPATIBILITY, SECURITY, ACCURACY, OR USEFULNESS WITH RESPECT TO JOHN GRAY MARS VENUS PRODUCTS AND SERVICES, THIS WEBSITE, INFORMATION CONTAINED ON THE WEBSITE (COLLECTIVELY HEREAFTER, “SERVICE”).THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” YOU RELY ON THIS SERVICE SOLELY AT YOUR OWN RISK. WE DO NOT REPRESENT OR WARRANT THAT THIS SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, AND THERE MAY BE DELAYS, OMMISSIONS, INTERRUPTIONS AND INACCURACIES IN THE INFORMATION OR OTHER MATERIALS THAT ARE AVAILABLE ON OR THROUGH THIS SERVICE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS, INCLUDING LOSS OF DATA, RESULTING FROM YOUR DOWNLOADING OR USE OF THIS WEBSITE OR THIS SERVICE. ALTHOUGH WE MAY TAKE REASONABLE STEPS TO PREVENT THE INTRODUCTION OF VIRUSES AND OTHER DESTRUCTIVE MATERIALS TO THIS SERVICE, WE DO NOT GUARANTEE OR WARRANT THAT THIS SERVICE, OR MATERIALS THAT MAY BE DOWNLOADED FROM THIS SERVICE, DO NOT CONTAIN SUCH DESTRUCTIVE FEATURES. WE ARE NOT LIABLE FOR ANY DAMAGES OR HARM ATTRIBUTABLE TO THE FOREGOING.
22. LIMITED LIABILITY. YOU AGREE THAT MARS VENUS, ITS AFFILIATES, AGENTS, INDEPENDENT CONSULTANTS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, HEIRS AND ASSIGNS WILL NOT BE LIABLE FOR ANY CLAIM, LOSS, DAMAGES, EXPENSES OR COSTS WHETHER DIRECT OR INDIRECT, INCLUDING, BUT NOT LIMITED TO, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, LOST PROFITS OR OTHERWISE, ARISING OUT OF OR RELATING IN ANY WAY TO THIS AGREEMENT, YOUR USE OR INABILITY TO USE THIS SERVICE, YOUR PURCHASE OR USE OF JOHN GRAY MARS VENUS PRODUCTS, SERVICES OR INFORMATION, THE INFORMATION ON THE MARSVENUS WEBSITE OR BY EMAIL, PHONE, CHAT OR IM WITH OUR CUSTOMER SERVICE PERSONNEL IS PROVIDED WITH THE UNDERSTANDING THAT THE ORGANIZATION IS NOT ENGAGED IN RENDERING MEDICAL OR LEGAL ADVICE OR RECOMMENDATIONS. YOU SHOULD NOT RELY ON ANY INFORMATION ON THE WEBSITE TO REPLACE CONSULTATIONS WITH QUALIFIED HEALTH CARE OR LEGAL PROFESSIONALS TO MEET YOUR INDIVIDUAL NEEDS. REFERENCES TO ANY TREATMENT OR THERAPY OPTION, OR TO ANY PROGRAM, SERVICE OR TREATMENT DO NOT CONSTITUTE AN OFFICIAL ENDORSEMENT BY JOHN GRAY OR MARSVENUS. YOU HEREBY WAIVE ANY CLAIM WITH RESPECT THERETO, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY AND ALL CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), STATUTORY, OR OTHER CLAIMS ARISING OUT OF OR RELATED TO OUR PRODUCTS, SERVICES OR THE WEBSITE IS LIMITED TO THE AGGREGATE SUM OF $250. SOME JURISDICTIONS DO NOT ALLOW FOR LIMITED LIABILITY OR EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
23. Indemnification. You agree to indemnify and hold harmless Mars Venus, its affiliates, agents, suppliers, independent consultants, and their respective officers, directors, employees, agents, heirs and assigns from any and all liabilities, claims, expenses and damages, including reasonable attorneys’ fees and costs, arising out of, or in any way related to, your use of this Service, sale or information regarding Mars Venus products or services, or in connection with your account or any other person’s use or access to this service by or through your account, with or without your permission, including, but not limited to, any claims or libel, defamation, violation of rights of privacy or publicity, trespass and infringement of intellectual or other proprietary rights.
24. Dispute Resolution. For every dispute regarding this Agreement: (i) the prevailing party is entitled to its costs, expenses, and reasonable attorney fees’ (whether incurred at trial, on appeal, or otherwise) incurred in resolving or settling the dispute, in addition to all other damages or awards to which the party may be entitled; (ii) each party consents to the jurisdiction of the courts of the State of California and agrees that those courts have personal jurisdiction over each party; (iii) venue will be in San Francisco County; and (iv) the parties will submit the dispute to mandatory mediation held in San Francisco, California. If the parties cannot agree on a mediator, then any party may apply at any time to the presiding judge of the San Francisco Superior Court for the appointment of a mediator, and the judge’s selection is binding on all parties. The parties will share equally (50/50) in all costs of the mediation, including the mediator’s fees, but each party is solely responsible for its own attorneys’ and experts’ fees. Every mediation will be completed within 4 months of the date when the initial notice demanding mediation was provided by any party. If, for any reason, the dispute is not resolved through mediation within the 4-month period, then the parties may continue seeking to resolve the dispute via any process, including litigation by trial.
25. Waiver. No delay or omission by either party hereto to exercise any right or power occurring upon any noncompliance or default by the other party with respect to any of the terms of this Agreement shall impair any such right or power or be construed to be a waiver thereof. Further, no waiver of any provision or breach hereof is a waiver of any other provision or breach. The terms and conditions of this Agreement may be waived or amended only in writing and only by the party that is entitled to the benefits of the term(s) or condition(s) being waived or amended.
26. Remedies Cumulative. All remedies provided for in this Agreement shall be cumulative and in addition to and not in lieu of any other remedies available to either party at law, in equity, or otherwise.
27. Final Agreement. This Agreement constitutes the complete, final and exclusive integrated Agreement between you and Mars Venus regarding the subject matter hereof. Mars Venus reserves the right to amend or modify this Agreement at any time.
28. Severability. Any provision of this Agreement held to violate any law or public policy in any jurisdiction is, as to that jurisdiction only, ineffective only to the extent of the invalidity, without affecting any other provision hereof, and each provision hereof is valid and enforceable to the fullest extent permitted by law.
29. Authority to Execute. The party entering into this Agreement acknowledges, represents and warrants that they are expressly and duly authorized to execute this Agreement and to legally bind said party to this Agreement.
30. Choice of Law. This Agreement is governed by, and must be construed and enforced in accordance with, the laws of the State of California, excluding principles of conflicts of laws, and by purchasing Mars Venus products or services or entering the Website you agree to exclusive personal jurisdiction and venue in the state of federal courts of the United States, located in the State of California, City of San Francisco and County of San Francisco.
31. Electronic Communications. When you visit the Website or send e-mails to Mars Venus, you are communicating with us electronically. You thereby consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
32. Contract Interpretation. The headings in this Agreement shall not affect the interpretation of this Agreement. “Or” shall not be exclusive in its meaning.
33. Notices. You may contact us by writing to John Gray’s Mars Venus, LLC 20 Sunnyside Avenue #A130, Mill Valley, CA 94941
Copyright ©2018 John Gray’s Mars Venus, LLC. All Rights Reserved.