Last updated: August 6, 2018
Women may be from Venus and men from Mars but no matter what your [gender/planet/other word] your privacy is very important and we take it seriously.
THE INFORMATION WE COLLECT
We collect information directly from individuals, from third parties, and automatically through the Mars Venus Website.
ACCOUNT AND PROFILE INFORMATION
When you create an account and profile on the Mars Venus Website, we collect your name, contact information, and other information you provide, such as your gender and relationship status.
We collect and store the information and content that you post to the Mars Venus Website, including your questions, reviews and comments. If You submit a wellness or relationship question, we may use it (either verbatim or as a theme or inspiration for a future blog posting)and using a pseudonym (never your real name). Unless you have posted certain content anonymously, Your Content, date and time stamps, and all associated comments are publicly viewable on the Mars Venus Website, along with your name. This also may be indexed by search engines and be republished elsewhere on the Internet in accordance with our Terms of Service. For more information about what you can change, see the below section in Preferences.]
When you communicate with us (via email, phone, through the Mars Venus Website, or otherwise), we may maintain a record of your communication.
INTEGRATED SERVICE PROVIDER AND LINKED NETWORKS
You can elect to sign in or sign up to the Mars Venus Website through a linked network (i.e.Facebook or Google), and you can connect your existing Mars Venus account with certain third party networks like Facebook, Twitter and LinkedIn (each a “Linked Network”). If you elect to sign up through or connect a Linked Network, we receive certain profile and account information about you from the Linked Network. The specific information provided to us by Linked Networks is determined by these third parties and may vary by network. In all cases, the permissions page for the Linked Network will describe the information being shared. You should consult their respective privacy policies for information about their practices. You may elect to use information from the Linked Network to populate your profile on the Mars Venus Website.
For information on your Preferences, including how to disconnect a Linked Network from your Mars Venus profile, see the “Preferences” section below. You may also elect to connect and make and receive payments to and from using third party networks (“Integrated Service Provider”); if you do so, you will be allowing us to pass to and receive from the Integrated Service Provider your login information and other user data for payment purposes.
AUTOMATICALLY COLLECTED INFORMATION ABOUT YOUR ACTIVITY
We collect browsing information – such as IP address and location, date and time stamp, user agent, Mars Venus cookie ID (if applicable), URL, unique advertising or content identifiers (if applicable) and time zone, and other information about user activities on the Mars Venus Website, as well as on third party sites and services that have embedded our Mars Venus pixels (“Pixels”), widgets, plug-ins, buttons, or related services. See the section below about Mars Venus Ads and Personalization for more detailed information about how our Pixels may be used by publishers or users of our advertising services (“Ad Services”) on the Mars Venus Website to enable personalization, as well as your Preferences related to advertising and personalization. We may also receive information about you from third parties, such as other users, partners (including ad partners), or our affiliated companies.
HOW WE USE YOUR INFORMATION
We do not sell your personal data – such as your name and contact information – to third parties to use for their own marketing purposes. Mars Venus uses the information we collect for the following purposes:
To validate, confirm, verify, deliver, and track your order (including to process payment card transactions, arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, and contact you about your orders, including by telephone) or to service products you purchased from us.
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site.
To provide you with newsletters, promotional targeted offers. We use MailChimp to send this type of communications. You will always have the option to opt out of subscription of these emails using the unsubscribe links at the bottom of each newsletter. If you do not wish to receive emails from Mars Venus, please use the unsubscribe link at the bottom and top of each newsletter.
To improve our sites, products/services, customer service, and customer shopping experience.
To use your data in an aggregated non-specific format for analytical and demographic purposes.
To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
HOW WE SHARE YOUR INFORMATION
We share information as set forth below, and where individuals have otherwise consented.
We may share your information with third party service providers who use this information to perform services for us, such as payment processors, hosting providers, auditors, advisors, consultants, customer service and support providers, as well as those who assist us in providing the Ad Services.
We may disclose or transfer information, including personal information, as part of any merger, sale, and transfer of our assets, acquisition or restructuring of all or part of our business, bankruptcy, or similar event.
We may disclose your information if we are required to do so by law.
PROTECTION OF RIGHTS
We may disclose information where we believe it necessary to respond to claims asserted against us or, comply with legal process (e.g., subpoenas or warrants), enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation, and protect the rights, property or safety of Mars Venus, its users, or others.
ANONYMIZED AND AGGREGATED DATA
We may share aggregated or de-identified information with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual.
COOKIES, PIXELS AND TRACKING
These are small files with a unique identifier that are transferred to your browser through our websites. They allow us to remember users who are logged in, to understand how users navigate through and use the Mars Venus Website, and to display personalized content and targeted ads (including on third party sites and applications).
PIXELS, WEB BEACONS, CLEAR GIFS
These are tiny graphics with a unique identifier, similar in function to cookies, which we use to track the online movements of users of the Mars Venus Website and the web pages of users of our Ad Services, and to personalize content. We also use these in our emails to let us know when they have been opened or forwarded, so we can gauge the effectiveness of our communications.
We may use internal and third party analytics tools, including Google Analytics. The third party analytics companies we work with may combine the information collected with other information they have independently collected from other websites and/or other online products and services. Their collection and use of information is subject to their own privacy policies.
Please note we do not change system behavior within the Mars Venus Website in response to browser requests not to be tracked. You may, however, disable certain tracking by third-parties as discussed in the Mars Venus Ads and Personalization section below. You may also opt out of tracking by Mars Venus Pixels, as described below in Mars Venus Ads and Personalization.
HOW WE PROTECT YOUR INFORMATION
The security of your information is important to us. Mars Venus has implemented safeguards to protect the information we collect. However, no website or Internet transmission is completely secure. We urge you to take steps to keep your personal information safe, such as choosing a strong password and keeping it private, as well as logging out of your user account, and closing your web browser when finished using the Mars Venus Website on a shared or unsecured device.
ACCESSING, UPDATING, AND DELETING YOUR INFORMATION
If you registered for an account or made a purchase, you may view and update your account information by logging into the “My Account” section of the Site with your email address and/or username and password. Once logged in, you can view or update your name, billing address, shipping address, email address, and payment profile.
You can also contact our Customer Service Department via email at [email protected] to access or update any of this information. If you would like to remove or delete your profile or the personal information that Mars Venus has collected from or about you, please contact our Customer Service Department via email address at [email protected] We will process your request within a reasonable period of time. Once the account/profile is deleted, there will be no option to restore, retrieve any data that is accessible by the user via the “My Account” page.
You may decline to submit information through the Mars Venus Website, in which case we may not be able to provide certain services to you. You may also control the types of notifications and communications we send, limit the information shared within the Mars Venus Website about you, and otherwise amend certain privacy settings. Here is some further information about some of your Preferences:
NEWSLETTERS & MARKETING EMAILS AND COMMUNICATION
You may choose to stop receiving our newsletter or marketing emails from us by following the unsubscribe instructions included in these emails, or you can contact us at [email protected] If you opt out of receiving emails, we may still send you transactional e-mails about your account or any services you have requested or received from us.
If you would like to remove or delete your profile or the personal information that Mars Venus has collected from or about you, please contact our Customer Service Department via email address at [email protected] We will process your request within a reasonable period of time. Once the account/profile is deleted, there will be no option to restore, retrieve any data that is accessible by the user via the “my account” page.”
You may connect your Linked Networks, such as Facebook, through the log-in/sign-in prompt. You may disconnect a Linked Network directly from that Linked Network, and at such time, you will not receive information from that Linked Network going forward; unless you choose to reconnect it.
TRANSFERRING YOUR DATA
Mars Venus is headquartered in the United States, and has operations, entities and service providers in the United States. As such, we and our service providers may transfer your personal information to, or access it in, jurisdictions (including the United States) that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
We do not knowingly collect or solicit personal information from anyone under the age of 13 (or under the age of 14 for anyone living in Spain or South Korea) or knowingly allow such persons to register. If we become aware that we have collected personal information from a child under the relevant age without parental consent, we take steps to delete that information.
LINKS TO OTHER WEBSITES
YOUR CALIFORNIA PRIVACY RIGHTS
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the types of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to [email protected]
John Gray’s Mars Venus, LLC
20 Sunnyside Ave
Mill Valley, CA