RETURN POLICY


 

For Wellness Products:

Products returned with less than half in the container will not qualify for a refund. If you are returning more than 1 of the same item, only one of the items can be opened for refund. If more than one is opened or the security seal is broken, it will not qualify for a refund.

Shipping is not refundable.

To qualify for a return it must be shipped to our office within 30 days of purchase. We do not accept product returns more than 30 days after the order date. We reserve the right to charge a restocking fee for returned orders.

To initiate a return, please send back the unused product with a copy of your invoice to this address:

Mars Venus

c/o Brand Warehouse

830 National Drive Suite 120

Sacramento, CA 95834

Attention: Returns

Include ONLY your name, address, daytime phone number and a reason for the return. You are responsible for any shipping costs associated with returning the unused product.

We are unable to refund you for John Gray & Mars Venus products that you have purchased from other websites, retailers, or companies.

We reserve the right to charge a restocking fee for any cancelled purchases.

 

For Books:

All books on the site are sold through Amazon. As an Amazon associate we earn from qualifying purchases. All Amazon purchases and returns are to be handled by Amazon.

We are unable to refund you for John Gray & Mars Venus books that you have purchased from other websites, retailers, or companies.

 

For Events:

To cancel your ticket to an event email [email protected] with your request.

There is a cancellation fee of 25% of the sale price if cancelled before 7 days prior the event. We do not offer refunds if your cancellation request is received within 7 days prior to the event.

If something comes up last minute for you and you find you can’t make the seminar, you can:

1) Gift your ticket to a friend you LOVE and they’ll be in your debt forever!!!

2) You can apply your purchased ticket to another seminar (of the same ticket price) at a more convenient time for you.

Just email us and let us know!

 

For Academy Courses:

All MarsVenus Academy courses come with a 30-day, 100% money back guarantee. Email  [email protected] to request your refund and we’ll get back to you within 3-5 business days!